Privacy Policy

At PRAANA, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, purchase our products, or communicate with us.

 

1. Information We Collect

 

We may collect the following types of personal information:

1. Personal Details: Name, email address, phone number, shipping and billing address, and other information provided during purchases or inquiries.

2. Payment Information: Credit/debit card details or payment gateway information to process transactions.

3. Browsing Information: Cookies, IP address, browser type, and device information to enhance your online experience.

4. Communication Records: Any messages, feedback, or inquiries you send to us.

 

2. How We Use Your Information

 

We use your personal information to:

1. Process and deliver your orders.

2. Communicate with you regarding your purchases or inquiries.

3. Send promotional offers, updates, and newsletters (if consent is provided).

4. Improve our website, services, and product offerings.

5. Comply with legal obligations.

 

3. Data Sharing and Security

 

- Third-Party Sharing:

 

- We do not sell, trade, or share your personal information with third parties for marketing purposes.

 

- We may share your data with trusted service providers (e.g., payment gateways, shipping partners) solely for fulfilling orders and improving our services.

 

- Data Protection:

 

- We implement robust security measures to protect your personal information from unauthorized access, loss, or misuse.

 

- Payment transactions are encrypted using secure SSL technology.

 

4. Cookies and Tracking Technologies

 

We use cookies to enhance your browsing experience and analyze website performance. You can control or disable cookies through your browser settings, though some features may become unavailable.

 

5. Your Rights

 

You have the following rights regarding your personal information:

1. Access, update, or delete your personal data.

2. Opt-out of receiving promotional emails by clicking the "Unsubscribe" link in any email.

3. Request a copy of the data we hold about you by contacting us. For assistance with exercising

these rights, contact us at [email protected].

 

6. Retention of Data

 

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

 

7. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised date. We encourage you to review it regularly.


8. Contact Us

 

If you have any questions, concerns, or feedback about this Privacy Policy or how we handle your data, please contact us at:

Email: [email protected]

Phone: +971 52 992 0948 & +971 58 592 4100

 

Thank you for trusting PRAANA. We are dedicated to ensuring your personal information is handled with care and transparency.